Data Deletion Instructions
Last updated: October 17, 2026
1. What this page covers
These public instructions explain how to revoke a Meta connection and request deletion of Facebook, Instagram, or Threads data held by SOSY.ai, operated by MENA Core LLC, United States. You do not need to sign in to read these instructions or email a request. This URL is an instructions page, not an automated signed-request deletion callback.
2. Revoke access at Meta
Open the relevant Meta product’s settings for connected applications, website permissions, or business integrations. Locate SOSY and remove its permissions. Repeat for any separately authorized Facebook, Instagram, or Threads connection. If you cannot find SOSY, use the product’s help interface to identify the integration.
Revocation stops access under that authorization; it does not automatically delete existing SOSY records, published posts on Meta, or all copies of uploaded files. To avoid unwanted queued activity, review and remove pending schedules in SOSY where available, and request suspension of scheduled publishing in your deletion email.
3. Remove a connection in SOSY where available
Sign in and open Social Accounts in your user dashboard. Locate the account and use the Delete/trash action if it is available, then confirm the removal. The current implementation removes the social-account record only when no posts are associated with it. The action may be unavailable to your role or blocked by related posts.
Do not treat the disappearance of a connected account as confirmation that all media, publication records, logs, or backups have been erased. If the Delete action is missing, blocked, or insufficient, use the email procedure below.
4. Request complete deletion by email
Email support@sosy.ai with the subject “SOSY Meta Data Deletion Request”. Preferably send it from the email address registered with SOSY. State which Meta product and connected account or Page you mean, whether you want only Meta data removed or your entire SOSY account closed, and whether any scheduled content must be stopped.
Do not include passwords, access tokens, payment details, or unnecessary identity documents. If you no longer control the registered email, explain that circumstance so an appropriate ownership check can be arranged. Request a written confirmation and keep a copy of the correspondence.
Mailbox operation and the responsible deletion handler must be confirmed by the owner: [[يتطلب تأكيد المالك]]. If delivery fails, use the website contact page to report the failed request without sending secret credentials.
5. Scope of a complete request
A complete Meta-data deletion request covers stored user and Page access tokens, connection/profile and account identifiers, the list of authorized Pages, Instagram professional account data, Threads account data, associated schedules and drafts, publication content and metadata, and related stored media attributable to the request, subject to a necessary and documented legal retention requirement.
The handler must review database records, Cloudflare R2 media, relevant logs, queued work, and backups separately. Information that must be retained by law should be identified with its reason and retention period in the response. A request to delete data in SOSY does not automatically delete content already published on Facebook, Instagram, or Threads; remove such posts in the original platform if required.
6. Timing and confirmation
Self-service removal, when permitted, removes the connection record when the action succeeds. Complete deletion is a separate manual request; the application does not currently provide a verified automatic deadline or tracking portal.
Owner-approved acknowledgement period, maximum completion period, and backup expiry period: [[يتطلب تأكيد المالك]]. No fixed number of days is promised until the operator confirms and can meet those periods. Ask support for the expected completion date, any identity-check requirement, any lawful exception, and confirmation when the work is complete. These unresolved periods must be finalized before presenting the page as fully ready for Meta review.
7. Further information
See our Privacy Policy and Terms of Service. Requests and questions: support@sosy.ai.
